TERMS AND CONDITIONS

Last Updated: January 2025

Welcome to Pilates Club! These Terms and Conditions ("Terms") govern your use of our website, services, and studio. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. GENERAL TERMS

1.1 Pilates Club ("we," "us," "our") operates a Pilates studio offering mat and reformer Pilates classes, private sessions, and related services.
1.2 By purchasing a membership, booking a class, or using our website, you confirm that you are at least 18 years old or have the consent of a parent/guardian if under 18.
1.3 We reserve the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of any changes.

2. MEMBERSHIPS AND CLASS PACKAGES

2.1 All memberships and class packages are non-transferable and non-refundable unless stated otherwise.
2.2 Memberships may have expiration dates, and unused sessions cannot be carried over unless specified.
2.3 We reserve the right to suspend or terminate memberships if a member violates these Terms or engages in inappropriate conduct at the studio.

3. BOOKINGS, CANCELLATIONS, AND LATE ARRIVALS

3.1 Class bookings must be made through our website, app, or in-studio. Availability is on a first-come, first-served basis.
3.2 Cancellations must be made at least 12** hours** before the scheduled class. Late cancellations or no-shows may be subject to a fee or loss of class credit.
3.3 If you arrive late to a class, entry may not be permitted to avoid disrupting the session.

4. HEALTH AND SAFETY

4.1 You acknowledge that Pilates involves physical activity and assume all risks associated with participation.
4.2 You must inform the instructor of any pre-existing injuries, medical conditions, or pregnancy before participating in a class.
4.3 We reserve the right to refuse service if we believe participation poses a health risk to the client or others.

5. STUDIO RULES

5.1 Clients must respect instructors, staff, and fellow members at all times. Disruptive or inappropriate behavior may result in suspension or termination of membership.
5.2 Clean socks and proper attire are required for all classes.
5.3 No personal belongings (except water bottles and towels) are allowed in the class area.
5.4 Mobile phones must be on silent mode during classes.

6. LIABILITY WAIVER

6.1 You acknowledge that Pilates Club is not liable for personal injury, property damage, or loss occurring on the premises, except in cases of gross negligence.
6.2 By participating in any class or service, you release and waive all claims against Pilates Club and its staff.

7. PRIVACY POLICY

7.1 We collect and store personal information to provide our services. Your data will be handled in accordance with our Privacy Policy.
7.2 We do not sell, share, or disclose personal information to third parties without consent, except as required by law.

8. PAYMENT AND REFUNDS

8.1 All payments must be made in advance through our website, app, or in-studio.
8.2 Refunds are only provided in exceptional circumstances at our sole discretion.

9. THIRD-PARTY LINKS

9.1 Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of any linked website.

10. CONTACT US

For any questions regarding these Terms and Conditions, please contact us at:
Pilates Club
76 Mozart O, Montreal, Qc
hello@pilates-club.ca

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.